ORDER

What days are you open?

Flower Bomb Albany is open Monday to Friday 8:30am and Saturday 8:30am - 2:00pm.

Can I pick up an online order in store?

All online orders can be collected on the same day from our Middleton Beach store during our open hours.

What days do you deliver?

Flower Bomb Albany arranges and delivers Monday to Friday.

What is the cut off time for same day delivery?

All orders that are placed before 11am will be delivered on the same day, unless sold out earlier. If we sell out, we will communicate this via our website and on our social media pages.

Can I place an order for a date in advance?

You can place an order up to one month in advance.

Can I include a message?

Of course, however we do have a 250 character limit. Please remember to sign off with your name!

Sadly, that does mean we're unable to print your 4000 word declaration of love. Beautifully arranged flowers generally do the trick, or so we've been told.

How do I update/edit my order?

If you need to change or update an order please email us at hello@flowerbomb.au. Please include your order number.

DELIVERY

Where to you deliver?

We deliver to more than 20 suburbs across Albany. A full list of suburbs we deliver to is available HERE.

To avoid disappointment, please do not order for a suburb that isn’t listed without checking with us first.

What time do you make deliveries/Can I decided when my order is delivered?

We aim to have every bunch delivered between 1pm and 4pm.

Whilst we will try or best to accommodate special requests for delivery times, we are not able to guarantee an exact time frame. If the recipient won't be home, the flowers will be left safely. If you need a delivery to be prior to a certain time, please place a comment in the 'notes' section during your checkout and we'll do our best to make it happen!

What if the recipient isn't home?

If the recipient isn’t home, we’ll do our best to find a discreet and safe spot to leave the order and will always leave flowers in water. If there is not a suitable place to leave the order, or there is no access to the property, our drivers will attempt to make contact with the sender and recipient with a waiting period of 5 minutes before marking the order un-deliverable.

Before you order, please consider whether your recipient will be available to collect the delivery within a reasonable timeframe.

Please note: The Sender may be charged a re-delivery fee to have your item redelivered or redirected to an alternative address if an item is unable to be delivered due to a fault of an address or restricted access.

What happens if I provide an incorrect address and delivery cannot be made?

It is the senders responsibly to provide a correct and accurate address and delivery information. Any requests to amend addresses must be made to hello@flowerbomb.au by 9am on day of delivery. We cannot guarantee delivery for address changes after this time and they may result in a re-delivery fee and/or next business day delivery.

If your order has been delivered to the incorrect address provided and included flowers, we will offer a replacement discount of 20% to have the order replaced the next available delivery window.

We strongly suggest double checking your address details before confirming your order to avoid a delay or re-delivery of your order.

Do you deliver to Albany Health Campus, Hawthorn House or Albany Hospice?

Yes, we will liaise with healthcare professionals to ensure that the flowers are delivered to the intended recipient with utmost care and precision.

OTHER

Why does someone 18+ need to be home to receive an order that includes any alcohol?

To meet the requirements of our liquor license exemption, a person over the age of 18 must be home to receive an order that includes alcoholic beverages. This recipient must be able to show photo identification at the time of delivery. Unfortunately, we are unable to leave the alcohol unattended. If the recipent is not at home we will endeavour to make contact with the purchaser and arrange alternative delivery or collection.